Duty Operations Manager
About the Role
We are seeking a highly motivated and experienced Duty Operations Manager to join our team at a renowned visitor attraction in County Clare.
As the Operations Supervisor, you will play a vital role in ensuring the smooth operation and management of the visitor attractions, focusing on delivering exceptional customer service and maintaining high standards.
Key Responsibilities
* Oversight of daily operations at Craggaunowen Visitor Attraction, including opening/closing and staff supervision
* Management and support of operational staff, ensuring high performance, motivation, and development
* Maintenance of a safe and secure environment for visitors and employees, adhering to health and safety regulations
* Ensuring exceptional visitor experience through staff training, service delivery, and operational efficiency
* Monitoring and management of business-critical systems, including ticketing, security, and IT networks
* Handling cash reconciliation, rostering, payroll, procurement, and maintenance scheduling
* Liaising with vendors, tenants, suppliers, and external stakeholders as required
* Assistance in marketing, event planning, and customer engagement initiatives
* Implementation of sustainability and green initiatives, overseeing landscaping and environmental projects
* Management of site inspections, maintenance, and facility upgrades, ensuring energy efficiency and security
* Representation at external meetings and contribution to strategic planning
Priorities
* Support the Head of Operations and Assistant Head of Operations in developing Craggaunowen Visitor Attraction to the highest standards
* Ensure the organization's key objectives are met by effectively managing workloads and optimizing resource use
* Collaboration with the Head of Operations and Assistant Head of Operations to maintain a safe and secure environment for both visitors and employees, while advancing initiatives in conservation and sustainability
* Delivering a world-class visitor experience and fostering a positive work environment by implementing key training programs and promoting strong employee relations