Job Title: Apprentice Service Advisor Audi Approved
We are now recruiting for an Apprentice Service Advisor to join our Audi Approved plus dealership in Drogheda.
About Joe Duffy Group
Joe Duffy Group is Ireland's leading motor retailer, representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
Why Work with Us?
We offer a competitive advantage underpinned by the quality of the people we employ and the unrivalled career path we can offer.
Job Responsibilities:
* To be the focal point of contact for Audi customers requiring servicing, repair or parts for their vehicles.
* Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
* To manage service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with dealership procedures.
* Understand and adhere to manufacturer brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on the full Audi parts range Maintain relevant systems ensuring accuracy at all times.
Candidate Requirements:
* Exceptional customer facing skills / telephone manner
* Excellent personal presentation and always reflects the company's corporate image.
* Professional; highest standards of courtesy & efficiency; enthusiastic
* Computer literate - to be able to record / amend customer details accurately.
* Ability to work under pressure and remain calm - to handle upset / demanding customers effectively
* A Can Do attitude, willingness to learn and follow instruction
* Accuracy in detailing customer requirements and record on appropriate system
* Likely to be/have: Good oral and written communication skills Impeccably well-presented to work in a corporate environment.
* Excellent organisational skills An ability to absorb and understand technical data and explain it to our customers as required Computer literate with experience of using Microsoft Office Any experience of using CDK/Kerridge would be desirable
Benefits Package:
* Employment Assistance Programme.
* Industry-leading training and progression plans.
* Bike to Work Scheme.
* 22 days of Annual Leave.
* Life cover.
* Active Social Club.
* PRSA.
The estimated salary for this role is €30,000 - €40,000 per annum, depending on experience.