Job Title: Customer Service Team Advisor
We are seeking a highly motivated and experienced Customer Service Team Advisor to join our team at {company}. The successful candidate will be responsible for providing exceptional customer service support to our clients, processing sales orders in a timely manner, and resolving customer queries in relation to products and services.
Duties:
* Order Processing
* Call and query handling including problem solving
* Obtain and evaluate all relevant information to handle enquiries and complaints
* Respond promptly to customer enquiries and follow up on customer interactions
* Manage administration; keep records of customer interactions and transactions
* Record details of enquiries, comments and complaints including actions taken
* Liaising with internal departments to resolve daily issues
* Meeting targets as set by supervisor / manager
* Administration of quotations
* Process and resolve customer pricing and product queries
* Communicate and coordinate with internal departments including assisting the Credit Control Department with any pricing discrepancies (as required)
* Communicate and coordinate with external suppliers on order requirements including delivery time frames & shipping costs
Requirements:
* 2+ years' experience in a fast-paced customer service environment
* Knowledge of customer service principles and practices
* High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint
* Experience with the Healthcare sector would be advantageous
* Knowledge of SAP would also be beneficial
Benefits:
* Company pension
* Employee assistance program
* On-site parking
* Work from home