Job Title: Support Engineer
Role Overview
The Support Engineer plays a critical role in guiding our customers through complex technical issues, ensuring timely and effective case resolution.
Key Responsibilities
* Resolve technical cases created by customers related to ServiceNow software and platform troubleshooting.
* Utilize excellent communication skills to build trust, show empathy, and provide amazing customer support experiences.
* Employ various diagnostic tools to isolate the root cause of issues and collaborate with other teams as needed.
Qualifications
* 4+ years of customer-facing technical support experience.
* Ability to troubleshoot complex technical issues with ease and complexity.
* Understanding of basic Java/JavaScript code and ability to explain solutions to complex problems.
$75,000 - $90,000 per year
About the Role
This is an exciting opportunity to work with a global organization, utilizing your technical expertise to drive customer satisfaction and success. As a Support Engineer, you will be part of a collaborative team dedicated to providing exceptional service and support.