Senior Business Systems Analyst
This role will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
About the role:
As a Fortune 5 business, we're one of the world's leading healthcare companies. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team.
The Senior Business Systems Analyst will be responsible for analysis, design, build, test, train, and optimisation of clinical workflows to meet customer objectives using the Change Healthcare Radiology System PACS Solution and other Change Healthcare Applications.
* Works directly with client to manage workflow design, creates process documentation, and trains or coordinates training for client users.
* Conduct Current State Workflow Analysis – ability to gather data requirements from customers effectively.
* Design Future State Workflow (including System Workflow and Department Process Workflow) Determine application optimisation within the department and provide the customer with Best Practice methodologies.
* Analyse unique configurations of customer sites and customize processes and training accordingly.
* Work closely with the Customer during the Implementation of the system.
* Develop training plans and documentation and coordinate and provide all relevant training on relevant systems.
* Carry out application and integration testing with the customer, documenting any system changes.
* Liaise with project managers on site progress, system updates, issues, and testing.
* May work directly with clients on-site or provide installation support remotely.
* Provide Application Training and support to staff from other groups as required.
* Identify, File and Follow-up Product Features and issue requests during implementation Proactively involved in change management processes related to implementations.
* Recommend Best Practices to Customer and courses of action to resolve implementation issues.
* Identify and implement improvements to Implementation Process Identify improvements to Product Identify opportunities for further Team education and growth.
* Identification and awareness of related sales opportunities Issue tracking, investigation, resolution and communication to sites and customer team on issue progress Test new system releases and communicate changes to sites and customer team.
* Liaise with engineering team to progress issues, document issue/investigation logs.
* Support the Sales Team by demonstrating products to a varied audience including Customers, at Sales Conferences, Forums etc.
* Support the customer services team.
Required Qualifications of Senior System Business Analyst:
* Third level qualification in IT/Health Sciences
* Proven experience in IT/Radiology experience, with considerable experience of training individuals/groups within previous roles.
* Experience of working in a clinical environment is essential.