The Operations and Lending Supervisor plays a pivotal role in supporting frontline member services operations at Finglas Credit Union (FCU). The key responsibilities of this position include supervisory and operational activities, encompassing day-to-day people management and the effective running of FCU's frontline services to members.
Frontline Operational and Lending Responsibilities:
* Supervise and support frontline staff
* Supervise and assist the loans officers
* Exercise individual and joint personal loan approval discretions in line with the Credit policy and procedures
* Continuously work to improve the effectiveness of the frontline/in-branch, phone, and web services to members and the team working to deliver these services
* Respond to member enquiries and concerns in a timely manner
Staff Responsibilities:
* Continuously work to support the team delivering frontline operations and lending services
* Ensure that appropriate training and support is made available to frontline staff in operations and lending whilst maintaining adequate cover in key positions
* Prepare staff roster including co-ordination of breaks and planned leave
* Suggest improvements to operations where opportunities for improvement are identified to support staff and ensure consistent standards
Management Team:
* Collaborate and contribute effectively as a member of the management team to the day-to-day management and the ongoing development of the credit union
Compliance:
* Ensure all documentation/records are fully completed by frontline staff
* Ensure compliance and adherence to policies, procedures, work practices, and directives
* Create a culture of compliance throughout the operations and lending team
* Be aware of all relevant CU regulations and legislation and ensure compliance
The ideal candidate will have:
* AQFA (minimum APA lending and a willingness to complete the full QFA)
* Strong ability to supervise, support and contribute to the frontline team
* Frontline credit union or retail banking experience
* Personal/consumer lending experience, and underwriting skills
* Strong attention to detail
* Excellent member services, people management and organisational skills
* A positive, can-do attitude and an optimistic outlook