Product Support Representative
The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to business administrators.
A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the team.
Daily Activities
* Responding to customer phone and email queries
* Validating application or website issues
* Personal development time
* Project work
* Meetings
Who You Are Committed To Being
* An outstanding communicator
* An objective truth seeker
* Committed to embracing Pluralsight's culture and helping cultivate the culture throughout the department
* A life-long learner
* Organized and collaborative
* Able to ask detailed and specific questions
* Able to understand basic troubleshooting steps
* Punctual and responsible for your schedule
* Efficient at managing your time
* Collaborative and enthusiastic about working with other teams within Pluralsight
* Committed to giving and receiving constructive feedback to teammates
* Having fun
What You'll Do
* Demonstrate your interpersonal skills to field and resolve customer inquiries
* Use your discretion to work within established processes
* Identify themes and raise issues when appropriate
* Communicate ways we can improve the support experience to managers
* Coordinate with Support team members and other departments
Experience You'll Bring
* Superb interpersonal skills
* Technology-oriented, familiar with basic technology
* Ticketing tool experience is a plus
Requirements
* Bachelor's degree as a minimum qualification
* Excellent Communication Skills
* Experience working in a support or related role
Why You'll Love Working Here
* We're a blended workplace
* We're mission driven and values guided by our culture pillars
* We have a strong commitment to diversity and belonging
* We cultivate a culture of trust, autonomy, and collaboration
* We're lifelong learners and champion team member growth and advancement
* We've got you covered - team member benefits include competitive compensation packages