Join Our Team as a Data Center Technician
A unique opportunity to work in cutting-edge data centers awaits you. Amazon's large-scale high-density data centers are the perfect place to revolutionize Cloud technology in your region.
About the Role
You will be part of our Operations team, responsible for maintaining and upkeeping the data center infrastructure. As a primary point of contact, you will interact with internal customers (Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers).
This is a full-time, shift-based position operating on a 24*7 rotation. Ideal candidates possess hands-on hardware experience.
Responsibilities
* Meet SLA's against assigned trouble tickets via a directed workflow
* Provide first-line support for hardware troubleshooting and technical issues
* Perform regular server hardware repairs (drives, motherboards, etc.)
* Carry out routine network, server hardware, and OS related repairs
* Collaborate with cross-functional teams on a regular basis to complete routine work
* Engage with Smart Hands in EU Regional POPs
* Adhere to security and safety best practices in the data center
* Participate in Data Center power & cooling events
* Participate in team meetings for metric analysis and daily/weekly goals achievement
* Identify and create documentation for use globally
* Identify and create process improvements relevant to the data center environment
* Perform server upgrades, rebuilds, scheduled works as required
* Interact with third-party vendors & contractors
* Contribute to the development of other team members
Basic Qualifications
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking
PREFERRED QUALIFICATIONS
* Experience dealing effectively with customers during problem resolution and operating efficiently under pressure