Job Description
Field Service Engineer - CNC Laser or Punching Machine
This is an exciting and challenging opportunity to be involved in a high-tech company working with various technologies in the metal fabrication industry in Ireland.
We offer flexibility for the successful candidate to work from anywhere in Ireland.
Key Responsibilities:
* Work with colleagues to develop knowledge of machines sold by the company.
* Install, service, maintain, and repair equipment sold or serviced by the company, primarily focusing on Laser or Punch equipment.
* Travel to customer sites throughout Ireland and Northern Ireland, with schedules prioritizing local regions when possible.
* Occasional travel abroad may be required for training and exceptional customer service cases.
* Provide competent and professional responses to customer service demands.
* Achieve productivity targets as defined by the Service Manager.
* Ensure timely completion and submission of administrative tasks, including job reports, part returns notes, overtime sheets, and expenses.
* Acquire a comprehensive understanding of equipment sold by the company and continue professional development.
* Collaborate with other staff members to ensure smooth and professional operation of the Service Division.
* Respect customers' non-disclosure requirements when applicable.
* Foster a culture of safety by adhering to company procedures and prioritizing safety during all work activities, including driving company vehicles.
* Maintain customer safety guidelines while on-site.
Required Skills:
* Knowledge and/or experience working on CNC Laser or Punching machines.
* Strong IT skills, including proficiency in Microsoft suite and ability to learn new platforms.
* Excellent written and verbal English communication skills.
* Good technical background and a keen interest in learning new technologies.
* Flexibility to travel regularly to customer sites in Ireland and occasionally for training at OEM suppliers.