SERVICE DELIVERY MANAGER (IT) - DUBLIN - Join one of Ireland's Best Workplaces!
Teamworx is excited to partner with a leading Retail Group to bring you this outstanding opportunity. Recognised as a Top Employer by Great Places to work, this is a role you won't want to miss.
We have an opportunity for an effective and forward-thinking Service Manager to join this IT Team in a people leadership role. It’s an exciting time as our client modernises all areas of IT to support their digital transformation journey. This Manager will have overall IT systems Service delivery responsibility across the business and ensure that the processes and skills on the team are fit for purpose for the customers and internal stakeholders.
WHATS IN IT FOR YOU?
* Hybrid Working
* Bonus Scheme
* Health and Wellness Perks
* Flexi Wage
* Exclusive Discounts
* Pension Scheme
YOUR ROLE AT A GLANCE
* Management of the BAU for all system deliver through implementing appropriate improved ITIL processes through a vendor footprint.
* Participation in the ERP upgrade program as an SME supporting the service transition and ensure ongoing appropriate service management after go-live.
* Implementation of continuous improvement through a transparent plan for elements of the existing support base.
* Document and articulate technical concepts in a manner that can be understood by appropriate audiences.
What We're Looking for
* Leadership
* Stakeholder Management
* Vendor Management
* ITIL Knowledge
* Continuous Improvement
* Collaboration Skills
* Budget Management
READY TO TAKE THE NEXT STEP?
To find out more about this exciting role, contact Elaine or Denise for more information. A full job description will be given at the interview stage.
#Teamworx is an equal opportunity employer
Skills:
* ITIL Knowledge
* Cyber Security Proficient
* Vendor Management
Benefits:
* Pension
* Healthcare
* Bonus
* Flexi Wage
* Discount
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