Job Description:
The IT Manager is responsible for managing the team and related delivery activities for local systems. This includes overseeing business requirements, partnering with enterprise strategy, and leading decision-making, planning, and execution of IT initiatives.
Key Responsibilities:
* Manage the local PBR team, including budget responsibility
* Partner with Business Relationship Managers (BRMs)
* Provide oversight of business requirements
* Partner with enterprise strategy on domain direction
* Leverage key strengths from project teams to manage program-level risks and issues
Support Activities:
* Accountable for end-to-end support for local systems
* Reports regularly on performance
* Monitors service level infractions
* Develops new Service Level Agreements (SLAs) and metrics as needed
Non-Local Systems Responsibilities:
* BSS Run is accountable for end-to-end support
* Coordinates with Business Solutions and Service (BSS) Run on support activities and critical incident communications
* HARMONISES AND MOTIVATES TEAM MEMBERS
Minimum Education/Training Required:
* Degree in IT and/or complimentary business degree and/or experience
* At least 5-7 years of experience in IT, preferably in the healthcare industry
* Prior management experience
* Problem determination and problem resolution skills
Core Job Responsibilities:
* Executes local projects working through providers
* Manages in-queue requests lifecycle
* Tracks status of requests
* Provides regular feedback on status to request initiator (BRM)