Job Title:
Customer Service Assistant
Department and Reporting Line:
Retail - Shop Manager
About the Role:
We are seeking a Customer Service Assistant to provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach. The successful candidate will be responsible for assisting the Shop Manager and team in maintaining high standards throughout the day, while also accepting and paying out bets and delivering excellent customer service.
Main Responsibilities:
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including opening and closing the shop, managing and guiding the shop team, and cash management procedures.
* Manage the shop on occasion, leading to further development opportunities.
* Combine working in a fast-paced retail environment with training and on-the-job support to continuously upskill and progress within the company.
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Accept bets accurately and process customer bets through multiple channels, including betting terminals and in-shop transactions through the EPOS System.
* Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
* Work under pressure and remain calm while continuously improving yourself and the shop.
* Maintain shop presentation standards to a high quality throughout your working day.
* E nsure all procedures (safety, compliance, and shop operations) are followed.
* Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience:
Essential Skills and Experience:
* Customer service focused
* Operate with trust and integrity
* Flexibility (operating 7 days a week)
* Adaptable to shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work on their own initiative and as part of a team
* A keen interest in the Sporting industry/events and being confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the company brand and be results-focused
* Excellent communication skills
* Problem-solve and think creatively
* Be organised, reliable, and dependable
* A proven good cash-handling approach
Desirable Skills and Experience:
* Industry/Retail experience is welcomed but not essential, as full training is provided to expand your knowledge base on all things sport and betting related.