Home Moves Team Leader
* 550887
* Closing at: Nov 20 2024 at 23:55 GMT
About the Role
Base Location: Dublin
Salary: €42,000 - €55,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | options available
As a Team Leader, you will oversee our Home Moves team, ensuring the seamless transition of services for customers moving homes. This role involves managing daily operations of the team, driving team performance, and enhancing customer satisfaction. In this role you will:
- Lead, motivate, and develop the Home Moves team to achieve performance targets and deliver exceptional customer service
- Track and report on team performance metrics, identifying areas for improvement and implementing corrective actions
- Continuously review and enhance home move processes to improve efficiency and customer satisfaction
- Provide ongoing training and support to team members, fostering a culture of continuous learning and development
- Work closely with other departments to ensure a seamless customer journey and resolve any inter-departmental issues
What do I need?
To be considered for this role, we would love you to have:
- Proven experience in a customer service or sales role, preferably within the utilities sector
- Demonstrable leadership and team management skills
- Strong analytical and problem-solving abilities
- Proficiency in using Excel, Power BI, Microsoft Word and similar platforms
- Excellent communication and interpersonal skills
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “ to be a leading energy company in a net zero world ”. We’re investing £20.5bn+ by the end of the decade to help deliver our
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).
is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
What’s in it for you?
An excellent package with 35 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for to find out more.
Our Benefits
* Sharesave Scheme
* 34 days of annual leave
* Option to purchase up to 10 days holiday
* Interest-free technology loans
* 24/7 free and confidential employee counselling service
* Private healthcare discounts
* Subsidised gym memberships
* 21 weeks full pay maternity leave
* Cycle to Work scheme with generous £2500 limit
* Interest-free salary advance to cover transport season tickets