Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing, and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent, or project management-based resources.
Support Analyst
Cork, Ireland
Key Qualifications
1. Strong troubleshooting and problem resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation
2. Excellent English-language oral and written communications skills
3. Excellent telephone, chat, and email etiquette
4. Excellent time management and multi-tasking skills
5. Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
6. Ability to maintain composure and customer-service focus in stressful situations
7. Motivation and ability to work as part of a distributed team
8. Conceptual understanding of IP networking and basic network troubleshooting skills
9. Conceptual understanding of multi-tiered and web-based information systems architecture
10. Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
11. Experience troubleshooting macOS and iOS operating systems
12. Experience using an IT service management or CRM system for tracking technical support cases
13. Experience using a knowledge base system
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Information Technology
Industries
Technology, Information and Media
NOTE: If selected for this position, you are required to perform ALL work onsite.
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