Position Overview
This is a combined sales and service role where the successful candidate will work within a dynamic team to deliver excellent service to business customers, achieve growth and retention sales targets in respect of retail electricity & gas products, and provide support to the CRM team.
Key Responsibilities
* Develop and manage relationships with internal and external stakeholders including customers, outsource partners, brokers, consultants, industry & regulatory bodies, CRMs and operational teams within Electric Ireland.
* Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and where appropriate face to face, in line with company policies, sale & marketing strategy and brand values.
* Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
* Responding to customer & stakeholder queries in relation to electricity & gas billing, payments, tariffs, contracts, change of tenancy, on-line systems, etc.
* Provide administrative support to the CRM team.
Opportunities
* This position provides a unique opportunity to gain valuable experience across all functions of Electric Ireland as the Business Sales Support team works closely with Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.
Requirements
* E either 3rd level qualification or equivalent work experience is essential.
* 2 years relevant work experience.
* Good analytical and numerical skills with ability to work independently.
* Strong Microsoft Office skills particularly Excel.
* Attention to detail with ability to work to tight deadlines whilst maintaining accuracy.
* Ability to work as part of a team and provide support to other team members.
* A pro-active, enthusiastic and commercially focussed individual.
Working Arrangements
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Benefits
* Progressive, hybrid working model.
* Career development through mentoring and training.
* Credit Union.
* Generous Pension.
* Access to staff well-being programmes.
* Generous parental leave entitlements.
* Strong values-based and inclusive culture.
* Strong commitment to diversity, equity and inclusion.
* Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.
Salary: €32,000 - €38,500 depending on experience.