Job Title: Level 2 Deskside Support Engineer
Location: Cork (Onsite)
Type: Full-time | Permanent
Job Summary
We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments, hardware diagnostics, and application troubleshooting.
Key Responsibilities
1. Provide hands-on support for hardware (desktops, laptops, printers, mobile devices)
2. Handle escalated issues from Level 1 and resolve more complex incidents
3. Install, configure, and troubleshoot Windows operating systems, business applications, and security software
4. Maintain, upgrade, and repair IT assets and peripherals
5. Support remote access tools (VPN, Citrix, remote desktop)
6. Collaborate with infrastructure, network, and application teams as needed
7. Maintain documentation and update asset management systems
Requirements
1. 2-4 years of experience in Deskside/IT Support
2. Proficiency in Windows 10/11, Active Directory, and Office 365
3. Strong troubleshooting skills with desktop hardware and software
4. Familiarity with SCCM, Intune, or similar device management tools
5. Strong interpersonal and communication skills
6. Relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred
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