Commercial Support Executive
Citywest Dublin
Key Responsibilities / Outcomes
1. Support the activities of the Commercial team when dealing with manufacturers on a day to day basis.
2. Administration & product set up duties to include data maintenance & clean up activity as required.
3. Manage customer & manufacturer queries and ensure they are logged and dealt with in a professional, timely manner.
4. Manage customer pricing queries in conjunction with the Uniphar Finance team.
5. To schedule and produce reports to required timelines and perform data analysis.
6. Liaise with all departments across the organisation to optimise the commercial offering and the pharmacy experience of service from the business.
7. Be day to day contact for a number of key customer group
8. Be main conjugate between Operations and Retail groups in managing cross orders, promotional stock and ad hoc queries.
9. Actively participate and contribute to business development and project initiatives as required.
10. Report weekly, monthly and quarterly both formally and informally, to an agreed timetable and format.
11. Operate as a team player and positively contribute to achieving growth targets of the business.
12. Support activities, including order processing, liaising with Operations on deliveries and dispatch
Requirements
13. Customer Service : Strong communication and interpersonal skills to manage client relationships and resolve inquiries effectively.
14. Data Analytics & Reporting : Proficiency in analyzing and interpreting data to produce actionable insights and reports.
15. Excel & Power BI : Advanced Excel skills required, with Power BI or similar tools being a strong advantage.
16. Account Management : Some experience in managing client accounts, with a focus on balancing client needs and business goals.
17. Collaboration : Ability to work well with cross-functional teams, manage multiple priorities, and deliver results efficiently.
Uniphar – Who we are
With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.
Supply Chain & Retail
Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.
Pharma – On Demand
The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties .
Click here to find out more:
Culture at Uniphar
Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.
We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.
Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.
Sustainability
Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.
If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.
#unipharsupplychainretail