Direct message the job poster from Sedgwick Ireland
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Key roles
The role of the Admin Assistant - Claims Support is to provide a quality service to Sedgwick International, customers / Insurer, which meets or exceeds the Insurer’s expectations. The Claims Support will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on Quality, Accuracy, SLA’s, Procedures and Process-improvement. The Claims Support will also be expected to provide effective cover and assistance to the Team Leader.
Specific responsibilities
1. First contact calls for new claim notifications
2. Assist claim handlers to ensure that all SLAs are met for both clients and policyholders.
3. Assist in the completion of reports for claim handlers.
4. Action client and policyholder correspondence in a timely manner
5. Assist Team Leader in adhoc projects requested from clients
6. Interact with customers directly and liaise with Insurer representatives to ensure the highest level of service and continuous operational efficiency.
7. Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
8. Provide effective and accurate advice to claimants based on a strong working knowledge of policy terms and conditions.
9. Successfully contribute to the development and delivery of the Team’s Goals, Objectives and Results
Qualifications/skills
1. Excellent customer service experience and skills
2. High level of proficiency in Word, Excel, and PowerPoint
3. High level interpersonal and communication (verbal/written) skills
4. Effective time management
5. Strong organizational and accuracy skills with attention to detail
Benefits Of Working For Sedgwick In Ireland
1. Professional and personal development opportunities
2. Health Insurance Scheme
3. Tax Saver Travel Scheme
4. Sedgwick's Sports & Social Club
5. On-Site Gym
6. PHI and Life Cover
Seniority level
Internship
Employment type
Full-time
Job function
Administrative
Industries
Insurance
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