Job Description
We are seeking a highly skilled Data Engineer to join our team. As a key member of our data management team, you will be responsible for enriching, managing, and ensuring the quality of organizational and product usage data.
Key Responsibilities
* Instrument data collection processes on the platform to ensure comprehensive data acquisition.
* Cultivate a profound comprehension of data circulation and dynamics within the organization, ensuring smooth data flow across systems and departments.
* Collaborate closely with various data teams, fostering partnerships to optimize data utilization and insights generation.
* Proactively pinpoint and address data integrity issues through meticulous root cause analyses, ensuring data accuracy and reliability.
* Design and implement robust workflows, standardized processes, service level agreements (SLAs), and comprehensive documentation to govern the usage of product data effectively.
Requirements
* Minimum 3 years of experience developing with Glide on ITSM platforms such as ServiceNow or similar.
* Experience writing complex queries.
* Proficiency in PL/SQL and an additional object-oriented programming language.
* Experience in big data instances such as Cloudera, Azure, Snowflake, etc.
* Structured thinking with the ability to break down ambiguous problems and propose impactful data modeling designs.
* Ability to translate business needs into technical requirements.
Nice to Have Skills
* Knowledge of the ServiceNow platform and products.
* Experience working in Scrum/Agile development environments.
* Familiarity with IT service management software (ITSM), PaaS, and SaaS.