Job Title: Assistant Housing Officer
About the Role:
We are seeking an experienced Assistant Housing Officer to join our operations in Blanchardstown, Dublin 15. This is a full-time, office-based, 6-month fixed-term contract.
Key Responsibilities:
* Deliver comprehensive housing management services to tenants, ensuring they receive a high-quality service.
* Recover rent arrears effectively and meet set targets.
* Address tenancy agreement breaches promptly and resolve issues efficiently.
* Maintain high standards in customer interactions and ensure properties are let within target times.
Supporting Our Team:
* Assist Housing Officers in identifying and implementing estate improvements.
* Encourage resident engagement initiatives and foster community involvement.
* Provide support in managing anti-social behaviour (ASB) cases and other tenancy breaches.
Collaboration with Internal and External Partners:
* Coordinate with internal departments and external agencies to ensure smooth planning and delivery of new developments.
* Oversee timely completion of health and safety checks and inspections by Housing Officers.
Enhancing Customer Experience and Service Delivery:
* Actively engage tenants to gather feedback on service quality and drive continual improvement.
* Support the development of customer service policies, including customer complaints management.
Maintaining Accurate Records and Monitoring Performance:
* Ensure accurate updates of computerised systems, including Civica Cx, RTB portal, occupancy returns, rent reviews, and data spreadsheets.
* Generate and maintain monthly and quarterly performance reports.
Additional Duties and Compliance:
* Perform tasks to ensure the effective running of services, including administrative, financial, and health & safety responsibilities.
* Promote and adhere to regulatory requirements, such as GDPR, RTB legislation, and Housing Regulator standards.
* Undertake other duties as directed to meet the evolving needs of the organisation.
Requirements:
* A minimum of four years' experience in client services, high-level customer support, or a dynamic administrative role involving complex responsibilities.
* Excellent administration skills with proficiency in MS Word, Excel, and Outlook.
* Excellent communication skills both written and verbal.
* Strong analytical and reporting skills.
* Extensive knowledge of social and affordable housing and of tenancy management.
* A full clean license with access to own vehicle is essential for this role.
* All candidates must currently reside within a commutable distance with full working rights.