Job Overview
The primary function of the Personal Insurance Advisor is to deliver exceptional customer service that drives increased sales and business retention.
Key Responsibilities:
* Provide a high standard of service to existing and new customers, ensuring their experience meets FBD's customer care ethos.
* Deliver on agreed targets for new business and retention through selling and retention skills.
* Execute policy amendments efficiently, meeting customer expectations.
* Optimise opportunities for cross-selling, engaging with customers to generate referrals and drive business growth.
* Handle a volume of calls efficiently, achieving call answering objectives for both customers and the organisation.
* Work closely with team colleagues to achieve overall targets set.
* Comply with all systems and procedures as laid down by the Company.
* Maintain comprehensive knowledge of FBD's Personal Lines and Commercial product range, compliance requirements, and complete relevant industry qualifications.
* Carry out duties as management may require from time to time.
Requirements:
* Leaving Certificate or equivalent qualification.
* Relevant third-level qualification.
Competencies:
* Teamwork
* Target driven and results orientated
* Problem solving
FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances.