Role Accountabilities and Core Responsibilities
Sales and Activity Management:
* Work with team manager on call flows and volumes of calls.
* Dealing with web and queries from clients and close out sales across a suite of products.
* Coach customers through the sales process, providing benefits and covers
* Outbound to potential customers to advise of products and covers available and close out sale.
* Work on specific campaigns with the team manager on driving additional sales
* Customer Relationship Management:
* Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
* Deal with any issues that customers may have with queries, quotes etc.
Customer Service:
* Portray a professional image to meet or exceed customer service standards
* Take personal responsibility for delivering the highest level of accuracy and quality in your work
* Deal with requests and enquiries from customers, staff and management in a professional and timely manner
Team Collaboration:
* Working as part of a team environment to ensure all customer needs are met
* Working together to ensure the team is on track to meet monthly and yearly targets Compliance:
* Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards
Requirements:
* Preferable to have a strong sales or customer service background
* At least 18 months relevant Insurance experience
* Compliant with the Central Bank Minimum Competency Requirements - APA (Personal General Insurance) as a minimum requirement with a willingness to progress to further educational qualifications as required.
* An enthusiastic and flexible approach
* The ability to work in a fast paced, constantly evolving environment.
* Strong IT skills. Relay/Applied knowledge an advantage
Person Specification:
* Possess a can do attitude and be open to rapid and evolving changes as our digital journey progresses.
* The ability to prioritize workloads and adapt to unforeseen events
* A good degree of personal organization and a structured approach to time and resource management
* Commitment to their own professional development
* Sales Driven, enjoys fast paced sales activity.
* Customer focused, working always with the customer first approach in line with Arachas culture
* Demonstrate strong Product & Technical Knowledge with willingness to become a product expert
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