Job Description
The Technical Advisor role within our customer service department is a key position that requires strong technical expertise and excellent communication skills.
Main Responsibilities
* Coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.
* Ensure a customer focus while contributing to continuous improvement and business development.
* Closely cooperate internally and with external departments for support.
Key Elements of the Role
* Plan and coordinate service and support for full range of products and services from Liebherr Customer Service, primarily based in Ireland.
* Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).
* Provide on-site support in emergency cases.
* Prepare and deliver technical reports on project/job completion.
* Train clients, employees, and apprentices on-site and in-house.
* Liaise with internal departments to eliminate faults and improve products.
* Collaborate with sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Develop and maintain KPI and targets.
* Maintain a customer-focused approach.
* Ensure quality, environmental, and Health & Safety standards are always maintained.
* Contribute to Continuous Improvement and Quality Management.
Requirements
* A third-level qualification in engineering or applicable trade.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
Benefits
We offer a competitive salary: €60,000 - €80,000 per annum, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme.