Senior Genesys Engineer Job Description
About the Role
We are seeking a talented Senior Genesys Engineer to join our agile scrum team environment. The successful candidate will have a passion for delivering world-class capabilities and services, with a thirst for continued learning.
The ideal candidate will lead technology solutions to deliver business value, collaborating in an autonomous team to own all aspects of delivery (Coding, Quality, DevSecOps). They will also help transform devops, provisioning, testing, and operational capabilities of the platform, simplifying the complex through consistency, refactoring, and repeatability.
This is a high-pressure, fast-paced environment where the successful candidate will thrive. They will grow an agile development culture and promote industry-standard methodologies, guide and oversee the implementation of high-level and low-level designs, and improve monitoring and operational stability practices.
Key Responsibilities
* Lead technology solutions to deliver business value
* Collaborate in an autonomous team to own all aspects of delivery
* Transform devops, provisioning, testing, and operational capabilities of the platform
* Simplify complex systems through consistency, refactoring, and repeatability
* Grow an agile development culture and promote industry-standard methodologies
* Guide and oversee the implementation of high-level and low-level designs
* Improve monitoring and operational stability practices
Requirements
* Extensive voice/digital routing experience
* Expertise in using Genesys Composer to create and maintain complex routing strategies
* Strong leadership and organisational skills
* Excellent communication and problem-solving abilities
* Proficiency with Agile (Scrum, Kanban) delivery and software design
* Understanding of enterprise-scale platform architecture and high availability considerations
* Familiarity with Docker and container-based development and deployment practices as well as CI/CD pipelines
* Proficiency managing, configuring, and tuning Linux operating systems
* Consult and help mediate and resolve routing issues, coordinate trouble reports, and follow through to resolution with applicable logging and monitoring tools (Kibana preferred)
* Demonstrate ability to effectively interact with all levels of management/personnel
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
* System monitoring and performance evaluation
* Documentation of process and procedures as assigned
* Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
* Experience supporting 24/7, continuous availability production environments
Success Factors
* Ownership: Take personal accountability and deliver strong results
* Collaboration: Thrive in a team-oriented, fast-paced environment
* Clean and testable code: Lead by example for less experienced engineers
* Continuous improvement: Question the status quo and seek ways to improve productivity
* Automation mindset: Embrace automation for high-quality software delivery
About Us
Adecco is a disability-confident employer committed to building a supportive environment for you to explore the next steps in your career. We run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.