Managing a team of administrators and providing a reliable and high standard of administration to an agreed portfolio of clients. Responsible for task management, load balancing and compliance.
The Role
Team Leader
* Manage and motivate a team of pension administrators to ensure deadlines are met.
* Liaise with consultants and other teams where required to ensure services are provided in line with customer expectations.
* Coach and develop the pension administrators by identifying individual and team development needs.
* Provide regular updates to Operations Team on team work in progress (WIP).
* Act as point of contact for team members.
* Ensure errors are kept to a minimum.
* Ensure processes are adhered to.
* Ensure all standard procedures are followed.
* Action all routine and administrative tasks.
* Respond to clients in a timely manner with relevant, accurate information.
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