Network Technical Lead Posting Date: 19 Feb 2025
Unit: Business
Location: 19-26 Pembroke Street Lower, Dublin, Ireland
Salary: Competitive wages and excellent benefits
Closing Date: 28th of February
Driver's license required Why BT?
We've always been an organisation with purpose; to use the power of communications to make a better world.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, capable of achieving great things.
Why Technical Services We have around 1.2 million customers and serve over half the FTSE 350.
Our focus is on providing networked IT services and communication solutions.
Why this job matters This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7 days a year.
The role requires a skilled technical engineer who is innovative and driven.
What I'll be doing - your accountabilities Work to challenging SLA targets and ensure all KPI's are met.
Evaluate, schedule & implement complex in-life or project-related changes.
Investigate and troubleshoot problems to ascertain full Root Cause Analysis.
Maintain and influence expectations of service delivery across the business.
Work with internal and external stakeholders, customers, and vendors.
Mentor and collaborate with Network Engineers.
Participate in Design forum – support Principal TDA's and Service Design.
Explore and implement automation of manual tasks and reports.
Coordinate audits and ensure all documentation is up to date.
The role will be required to work out of hours and as part of an on-call rota.
Skills/Experience and Key requirement for the job 5+ years working within a systems integrator support environment as a highly skilled technical engineer.
In-depth knowledge of EMS products, customer IT systems and applications.
Experience of working across the service lifecycle, supporting, and costing bids as a subject matter expert.
Proven service improvement and service transformation skills.
ITIL fluency ISO
SDWAN operation and deployment – Associate Level.
Qualifications you would be expected to have Degree educated (Networking and IT focus Preferred).
Qualified to vendor professional level (CCNP Mandatory).
Qualified to ITIL v4 Foundation level (Preferred).
Full driving license.
BT Ireland has recently received accreditation as a "Healthy Place to Work" by the Healthy Place to Work Institute.
We're committed to providing great rewards to the people who drive our success.
That's why we go out of our way to offer all our employees a range of benefits.
We value diversity and inclusion and believe in making a positive impact.
We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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