About Northern Trust
Northern Trust is a globally recognized financial institution with over 130 years of experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our principles of service, expertise, and integrity.
Role/ Department
The Consultant supervises and supports the Investor Shared Services (ISS) Team in Transfer Agency, serving all jurisdictions. The team handles client and investor document management, transaction processing, and quality checking, as well as updating registers for clients' funds in response to investor instructions.
Key Responsibilities
* Oversight of daily team duties, prioritization, and timely completion of work
* Processing and quality checking of various work items through internal systems to regulatory and client standards
* Investigating and resolving enquiries and exceptions, communicating with internal departments, banks, and brokerage firms
* Preparing reports conforming to professional and regulatory requirements
* Work flow distribution and effective resource utilization within the team
* Providing technical training and coaching for team members, briefing staff on issues and new initiatives
* Maintaining up-to-date procedures and adhering to them daily, overseeing documentation updates
* Generating process and system enhancement ideas and coordinating their introduction
* Coordinating large transitioned clients and changes within the team
Skills/ Experience Required
* A College or University degree and/or relevant work experience
* Excellent oral and written communication skills
* Ability to deal confidently and articulately with internal and external counterparties
* Analytical and problem-solving skills
* Organizational skills for prioritizing assignments and daily work organization
* Ability to set priorities and manage deadlines, escalating issues where necessary
* Good team player, self-starter, flexible, and able to work under pressure with minimal supervision
Working With Us
We are a flexible and collaborative work culture, committed to providing reasonable accommodations to individuals with disabilities. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that helps communities we serve.