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Are you an experienced IT Services Technician? Have you got excellent analytical and communication skills? A passion for IT and developing solutions that meet the needs of customers?
1 month daily rate contract for an exciting project. Can be done fully remote anywhere in Ireland.
Responsibilities
* Work as part of a global team to provide top class support to internal employees
* Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, basic networking)
* Taking ownership for listening to and understanding basic customer problems, asking relevant questions to resolve problems within required timescales
* Provide basic advice and assist with basic user training
Minimum experience required
You will have at least 1 year hand on experience supporting and maintaining IT systems with the following:
* Windows 11 basic knowledge
* MacOS basic knowledge
* Microsoft Office 365 basic knowledge
* Basic hardware knowledge
* Basic network knowledge
* Basic Remote Support knowledge
Attributes required
Be presentable, approachable and capable of communicating technical information in an informative way to non-technical users. You will be passionate about IT and take pride in helping customers. The role requires the following attributes:
* Reliable and punctual
* Team Player
* Self-motivated individual who can operate on their own initiative
* Curiosity to learn more about computers and technologies
* Autopilot, JAMF knowledge is advantageous
Qualifications
* Relevant University degree - advantageous
* Relevant industry qualification(s) e.g. Microsoft Certifications - advantageous
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