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The Osprey Hotel is currently recruiting for a Reception Supervisor to join the team.
The Hotel
This is your place. The Osprey Hotel, located in Naas, Co. Kildare, is just 35 minutes from Dublin City and close to all major routes. The Hotel comprises of the four-star contemporary styled 108 bedroom Osprey Hotel, Spa, Conference Centre, Business Campus, Osprey Leisure, and the Herald & Devoy Restaurant.
We are delighted to announce our €1 million new conference suite, designed by celebrity architect and star of RTE’s ‘Home of the Year’, Hugh Wallace. The ballroom has been completely revamped into an elegant and contemporary multi-functional space, accommodating 400 guests for a theatre-style conference or up to 320 at round tables for weddings and everything else in between with its versatile design and functionality.
Our gorgeous spa includes 6 individual treatment rooms, a couples' treatment room, light and dark relaxation rooms, nail bar, 3 pedicure stations, and dedicated beauty rooms for waxing, tinting, and tanning. Some of our other fantastic spa features include the rain shower, seaweed baths, dry flotation, rasul, hot tub, and heated relaxation beds.
This is an exciting opportunity to join a highly experienced and successful company that should not be missed.
The Role
Reporting to the Front Office Manager, we are looking for an experienced, energetic, and dynamic candidate for this role. You will have the ability to lead, direct, and work in partnership with your team. Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skills are also essential. You will be a professional and enthusiastic individual with prior work experience in front office within the hotel or serviced apartment sectors.
What’s involved in the role:
1. Support the front office team.
2. Carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out, and operating the switchboard when required.
3. Deal with any guest complaints, queries, and suggestions quickly and efficiently.
4. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
5. Maintain a thorough understanding of property facilities and processes, contributing to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
6. Ensure the highest standards of customer care are met at all times.
7. Provide friendly and efficient service and be available at all times to assist with any queries.
8. Assume responsibility for any issues in the absence of Senior Management and ensure safety procedures are adhered to at all times.
9. Manage staff ensuring company policy is adhered to at all times.
10. Use onsite computer systems as well as email and Microsoft packages.
A person who may be suited to this role will have:
1. Previous experience in a front office role in a hotel.
2. Be courteous and focused on providing a consistently high standard of service.
3. Be a team player with the ability to multi-task.
4. Be able to cope well under pressure.
5. Be able to work on your own initiative.
6. Be standards-driven and detail-oriented, with the desire to progress within the hospitality industry.
7. Possess excellent communication and interpersonal skills.
8. Communicate fluently in English (written & oral).
This is a Full Time role. The nature of our industry means that this role will include a variety of shift & weekend work.
Why Work With Us?
We offer a variety of roster options which can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us:
1. Great Place to Work Accredited.
2. Awarded 'Best Employer Hotel Group' at the Faile Ireland, Employer Excellence Awards 2023 & 2024.
3. Awarded ‘Best Workplace in Ireland 2024’.
4. Awarded ‘Best Workplace for Women in Ireland 2024’.
5. Awarded 'Best Workplace for Health & Wellbeing 2024'.
6. Awarded ‘Outstanding Employer’ by Failte Ireland.
7. Excellent working environment.
8. Career progression opportunities.
9. Staff uniform.
10. Employee discount rates as well as friends and family rates.
11. Breakfast, lunch, and dinner options provided.
12. Annual awards including overall employee of the year and month.
13. Summer and Christmas party.
14. Excellent hotel staff rates across Ireland, UK & Continental Europe.
15. Employee assistance programme.
16. Discounted health Insurance.
17. Free car parking.
This is an exciting opportunity to work with one of Europe's leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their careers. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM
To Apply
If you would like to apply for this role, please submit your CV through this website.
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