Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the
same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-
winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.
We are looking for a Cafe Team Lead in our
Avoca Malahide store.
This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.
Job Specification
The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.
Roles And Responsibilities
* Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
* Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
* Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
* Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
* Act as a brand guardian to ensure consistency across the breadth of our offering
* Drive innovation, embrace change and support the team in the delivery of new concepts
* Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
* Full compliance with health & safety and Food Safety requirements throughout our
* operations
Requirements
* 3 - 5 years' experience in a high-end customer facing retail business
* Experienced barista
* Highly organized with an ability to multi-task, priorities and work to tight deadlines
* Must be strategic, commercial minded with a clear vision and a passion for retail
* Excellent customer service skills - the ability to go "above and beyond"
* Be a creative and innovative thinker
* Be a teamwork champion
* Flexibility - The nature of the business is dependent on customer service which requires
* certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
* may be in different areas of the store.
Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:
* Pension Scheme
* Professional Development
* Employee Assistance Programme
* Employee Referral Bonus
* Family Friendly Policies
* Life Assurance Benefit
* Cycle To Work Scheme
* Health & Wellness Programmes
Avoca is an equal opportunities employer.
Skills:
* Retail
* Customer Service
* Sales