Who we are?
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are currently seeking a Field Service Engineer - Thermal to join our dynamic team in Dublin, Ireland !
Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field. Maintain ongoing communication with scheduling teams and the line/department Manager.
What kind of work will you be doing?
* Respond in a professional manner to all assigned service calls while on duty.
* Perform all work in a safe manner and in accordance with established company safety policy.
* Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
* Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
* Keep scheduling team informed of changes to your schedule and the status of all open jobs.
* Maintain the accuracy of the customer listing by reporting errors with the site change form.
* Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
* Create reports using FieldDB system and ensure regular synchronization
* Report sales or service leads to the proper department via the correct process.
* Support company vision and management decisions.
* Use email and other Office based programs to maintain/enhance communications processes.
* Ensure that all Vertiv processes are followed.
* Keep company vehicle clean and properly maintained.
* Protect all tooling and company property issued.
* Work as part of the service team and support business needs.
* Take an active role in the call out rota.
* Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
What will make you successful?
Qualification in the Refrigeration Trade:
* QQI Award level 6 Advanced Certificate Craft : Refrigeration and Air Conditioning
* Fetac, National Craft Certificate : Refrigeration Craftsperson.
Qualification for F-Gas:
* QQI Award Level 5 (5S0108): Handling F-Gas Refrigerants
* EPA F-Gas Certificate, Category 1, (EU) 2015/2067
Others:
* Safe pass & Manual Handling
* Excellent computer skills
* Previous environmental service experience Min 10 Yr
* Excellent customer service skills,
* Self-starter, ability to plan, organize and manage time effectively.
* Clean valid driving license.
Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace!