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Pensions Operations and Direct Property Manager, Dublin
Client:
Allied Irish Bank
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e5192afad0ca
Job Views:
2
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Pensions Operations and Direct Property Manager
About Goodbody
Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We’re proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background.
About the Pensions Operations and Direct Property Manager role
There is an exciting opportunity to join our Client Support Services team in our Dublin office as a Pensions Operations and Direct Property Manager where you will coach and mentor your team to deliver a high-quality service to clients. Our leaders encourage and develop a strong team culture, fostering open communication and collaboration, and empower all team members to pro-actively propose and drive change where appropriate. This position will report to the Head Client Support Services.
Pensions Operations and Direct Property Manager Accountabilities include:
People Management and Development
* Coach and mentor your team to deliver a high-quality service to internal and external customers.
* Encourage and develop a strong team culture within your team and the department.
* Oversee, set, and manage clear and fair objectives for all team members.
* Focus Team members to take full ownership and responsibility for all tasks assigned to them.
* Ensure that the workload within the team is fairly and evenly distributed. Delegate accordingly.
* Non-performance of team members is dealt with fairly and professionally.
* Oversee the delivery of services provided by the team to its internal and external customers.
* Encourage staff to question and challenge traditional ways of working.
* Ensure the team are responsive to internal and external change initiatives.
* Maintain a robust and timely service, with sufficient Controls in place.
* Challenge current alignment of processes to ensure the greatest possible customer service.
* Staff are aware when the need arises to escalate matters and do so in a timely manner.
Governance
* Oversee ongoing team compliance with various regulations.
* Make sure the team is appropriately resourced and that there are sufficient shared skills to ensure compliance with all regulatory requirements.
* Ensure that all tasks performed by the team are compliant with all relevant policies and procedures.
* Ensure all tasks are contained in procedures which are reviewed at least annually.
* Oversee compliance of pension and property team with all regulations.
* Ability to recognise any breach of regulations and adhere to escalation policies.
* Ensure on-going compliance with regulations.
* Maintain and enhance strong operational oversight and controls.
* Deliver accessible KPI metrics to management.
* Ensure the Middle Office Manager, Risk & Compliance functions are appraised regarding incidents.
* Provide objective, constructive feedback and proposed solutions to managers.
* Ensure meeting minute are recorded and evidence of challenge exists.
* Provide support for both internal and external audit functions.
Strategic Planning
* Provide input into the department's strategic plans identifying action points required for your respective team.
* Assist the Head of Client Support Services on strategic developments within the section.
* Champion and sponsor change projects within the department.
* Build and maintain strong relationships with all colleagues, relevant vendors/customers, stakeholders and regulators.
* Design and implement in house training/briefing sessions on the services provided by your team.
* Formally measure any Service Level Agreements with our outsource providers.
* Represent the Client Support Services on internal/external forums.
Qualifications and Experience
* At least 3 years proven track record working within a pension team.
* Experience of managing a pension and property administration function.
* Demonstrated knowledge and understanding of the current pension and direct property regulation environment.
* Third level qualification such as Qualified Financial Advisor (QFA) or Retirement Planning Advisor (RPA) is required.
* A qualification in People Leadership and Management Skills would be an advantage.
Ideal Characteristics
* Ability to lead, influence and inspire to achieve a high level of performance.
* Demonstrable operational and managerial experience.
* Confident communicator with excellent written, oral and interpersonal skills.
* Awareness of, and compassion for, each other and our clients.
* Excellent workload management.
* Ability to delegate workload to empower team members.
* Problem identification and creative resolution skills.
* Ability to manage and motivate a team with passion.
* Ability to learn from the past but maintain focus on a positive future.
* Ability to deliver service and process efficiencies on an ongoing basis.
* Accountability and responsibility on behalf of the team.
* Strong team player with demonstrated initiative.
* Ability to coach and mentor team members.
* Ability to foster a togetherness within the team.
Goodbody is focused on helping our employees thrive, and we do this by bringing to life our Employee Value Proposition (EVP) ‘Together we prosper’. Our firm’s purpose is to create long-term prosperity, and we cannot execute on our purpose without the right talent at Goodbody. To make sure we attract and retain industry-leading, passionate and inspiring talent, we’ve built a vibrant culture based on inclusion, opportunities to grow and a commitment to ‘do the right thing’, one of our core values. We live this by offering:
* Regular employee events through our universal inclusion programme.
* A benefits package that includes a generous pension scheme, educational sponsorship and health insurance.
* Opportunities to give back through sustainability initiatives, volunteering and meetings with our charity partners.
Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Reasonable accommodations are offered at every stage of our recruitment process. Should you have a reasonable accommodation request please include a note in your application.
Please read the Goodbody Recruitment Privacy Notice. By submitting your personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use of your personal data in line with this.
Appointment to this role is subject to the candidate's eligibility to work in Ireland. Where agency assistance is required, our Recruitment Team will engage directly with suppliers.
Goodbody Stockbrokers UC, trading as Goodbody, is regulated by the Central Bank of Ireland.
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