Actavo
Sales And Service Representative - HomeCharge
Sales/Marketing Dublin Permanent PART 1 : Role Details Role Title Sales and Service Representative Department Actavo HomeCharge Reports To Team Leader Location Dublin 12 PART 2: Role Purpose As a Sales & Service Representative, you will be responsible for converting HomeCharge electric vehicle leads to sales. You will also be responsible for responding to customer enquiries in support of the HomeCharge customer service and sales processes.
Benefits:
1. Employee assistance programme
2. Refer a friend scheme
3. Cycle to work scheme
4. Maternity pay
5. Ample free on-site parking
6. Employee discounts – on hotels, gyms, electronics and more
7. Educational assistance
8. Modern office with excellent facilities
9. Career progression opportunities
10. Long Service Awards
11. Life assurance – 4 times your annual salary
PART 3: Principal Responsibilities
12. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
13. Lead to sales management: Converting HomeCharge leads to sales whilst constantly focused on customer’s needs and expectations
14. Customer Experience: Answering and resolving customer enquiries with a focus on deliver great customer experience every time
15. Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are kept
16. Responding to Technicians queries, verifying appointments and ensuring issues are dealt with efficiently
17. Providing Technicians with technical information as required
18. Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA)
19. Ensuring HomeCharge sale and service administration is kept up to date with all correspondence
20. Maintaining an up-to-date knowledge of Electric Vehicle products and procedures to deal with every interaction efficiently
21. Compiling call logs and reports on a daily and weekly basis
PART 4: Person Specification Experience
22. Previous experience working in a contact centre environment preferred
23. Experience in working in a telesales environment
Skills & Competencies (evidence of)
Technical
24. Microsoft Word, Excel & PowerPoint
Sales:
25. Phone based sales skills with excellent lead to sale conversion rates
Interpersonal
26. Excellent organizational and interpersonal skills required
Business Skills
27. Excellent Communication skills
Personal
28. Ability to work on own initiative and act independently whilst being able to work successfully as part of a team
29. Flexibility in line with business requirements
ACT 2