Amazon is an e-commerce company that strives to be the most customer-centric. We are looking for an exceptional analyst who can work closely with multiple stakeholders and drive new innovations in customer service.
Key Responsibilities:
* Manage Global Outsourcing capacity planning for Europe Network by working with partner network.
* Collaborate with business teams, including CS Operations, Global Outsourcing, Program Management, and CS Finance.
* Build optimal contact volume allocation plan for outsourcing partner network.
* Coordinate with internal and outsourcing network operation teams.
* Mitigate capacity risks by managing dependencies across sites and geographies.
Requirements:
* Senior experience in Capacity Planning or related field.
* Experience in business or financial analysis.
* Advanced Excel and big data experience.
* Excellent communication and interpersonal skills.