**Job Introduction**
We are seeking an experienced Helpdesk Administrator to join our Administration team. As a first point of contact for facilities management requirements and administration, you will provide excellent communication and organisational skills.
The successful candidate will be actively involved in the day-to-day helpdesk operations, providing a friendly and proactive service, efficiently handling each query, logging requests to our system, and advising on solutions while ensuring compliance with contractual obligations.
Main Responsibilities:
* Logging, updating and closing requests: You will log, update and close requests on our helpdesk system, ensuring accurate recording and reporting.
* Contacting sites and teams: You will contact relevant site teams to ensure requested tasks are issued to the right person, facilitating efficient issue resolution.
* Liaising with key teams: You will liaise with site FM, caretakers or cleaning staff to ensure all issues are resolved promptly.
* Work order management: You will create, assign, prioritise and categorise work orders in line with contractual KPIs and SLAs, utilising CMMS software.
* Analysing reports: You will analyse helpdesk open call reports, progressing them according to contractual timescales.
* Preparing reports: You will assist in preparing monthly reports for our schools contracts, providing timely information.
* Maintaining records: You will maintain and update data records as requested.
* Invoicing and payroll: You will post invoices to our accounts system, ensuring costs are approved by relevant persons, and process payroll when needed.
* Month-end closing: You will assist with month-end closing of accounts.
* Contract administration: You will support Contract/Facilities Managers with day-to-day contract administration.
* Purchase orders: You will assist with placing purchase orders for goods or services for PPP contracts.
* Audit support: You will provide audit support to track actions following internal and external site reviews.
* General office administration: You will provide support to Contract Management with general office administration, including minuting meetings and documentation management.
* Ad hoc duties: You will undertake ad hoc duties as required.
The Ideal Candidate:
* Understanding of contracts: You have an understanding of contracts and key performance indicators.
* Excel experience: You have experience using Excel at an advanced level, along with Outlook and Word.
* Office administration experience: You have previous experience in a similar role in office administration.
* Attention to detail: You possess exemplary attention to detail and excellent communication skills.
* Self-motivation: You are self-motivated, enthusiastic and professional.
* Problem-solving: You have proven ability to work under pressure, making decisions, taking ownership and using your own initiative to resolve problems.
* Customer service and administration: You have strong customer service and administration skills.
* Bookkeeping and accounts: You can complete basic bookkeeping and accounts duties.
About {company}:
{company} is committed to creating a better every day for everyone, building a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
We welcome and encourage applications from people with diverse experiences, backgrounds and identities. We're a forces-friendly employer and a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations.