Company DescriptionNestled peacefully in an idyllic setting overlooking Kenmare Bay in South West Ireland the 5 star Park Hotel Kenmare, Co. Kerry is at one with nature.Dating from 1897 each of the 41 Bedrooms enjoy a spacious sitting area furnished with antiques and objects d'art while most have a full water view or private veranda.The Sean Scully Room with acclaimed menu and service is classical in every sense of the word.Totally dedicated to resident guests this Kerry hotel has no meeting or banqueting facilities to distract the young and professional staff away from caring for residents.After a heavenly day touring the coastal roads, playing some of the world's best golf courses or surrendering to the holistic pleasures of SÁMAS, the hotels Deluxe Destination Spa, evenings can be spent watching the legends of the silver screen in The Reel Room, a 12-seat cinema showing some of the great classics nightly.From its conception SÁMAS was designed to soothe and revive the tension, stress and fatigue that fill our every day.Even in ancient Ireland they had a Gaelic word for such experiences SÁMAS, indulgence of the senses.Today you can enjoy the virtues of this bygone age in a special and quite unique place that blends healing and therapeutic traditions from the East and West with the life inspiring scenery of Kerry to revive the body, mind and soul.Job DescriptionMain Job Duties and ResponsibilitiesTelephone answering and redirecting Complete Room Reservation bookings Complete Food & Beverage Reservation bookings Concierge Services - Sound Local knowledge on attractions and servicesProvide a Warm Welcome to our guests on their arrival to Park Hotel Kenmare Introduce our Guests to the the hotel facilities and services.Escort them to their room Accurate Cashiering and Billing duties Good Written communication completing with emails and lettersComplete Voucher requests listen and respond to guest queries and requests both in-person and by phoneprovide accurate information about local attractions and servicesCommunicate with Housekeeping and Maintenance to address any guest request.Follow the Park Hotel Kenmare 5 Star Best Practices along with Realis & Chateaux 5 Star guidelines QualificationsCustomer service orientationAttention to detail and accuracyPlanning and organizingAbility to multitask and prioritizeProfessional appearance and attitudeEffective verbal and written communication skillsAbility to handle stress and stay calm under pressureConflict resolution skillsDecision making and judgment skillsTeam workFlexible regarding work schedulesAbility to respond appropriately to diverse customers and guestAdditional InformationDiscount rates for rooms, spa, food and beverageDiscounted rates for Relais & Chateaux propertiesStaff parkingUse of spa/ gym facilitiesExcellent Training and Personal developmentPotential to gain experience in other departmentsMeals providedUniform provided