Job Description
We are seeking a Senior Infrastructure Engineer to join our international insurance company based in Dublin city centre. As a key member of our IT team, you will be responsible for providing 3rd line BAU activities to over 250 users across our multiple locations.
The ideal candidate will have a strong background in infrastructure engineering and be able to design and deliver high-quality infrastructure projects. You will work proactively and cooperatively with the team to ensure the optimal availability and performance of critical infrastructure components and applications.
Main Responsibilities:
* Provide BAU Infrastructure support to internal stakeholders
* Evaluate and optimize the performance of critical infrastructure components and applications
* Serve as a key internal technical resource for major change projects
* Work closely with 3rd party vendors to ensure service provision and project delivery meet or exceed business expectations
* Serve as an escalation point for complex support issues
* Be responsible for the overall health of the infrastructure
* Scope, design, and implement new systems
* Produce and maintain high-quality system and project documentation
* Monitor incoming security threat alerts and take action when required
* Provide regular feedback to the Head of Infrastructure on project progress, incident management, and change management
* Mentor and guide junior members of the team
* Collaborate with other technology teams (internal and external), tech architects, and business owners to refine requirements and translate business needs into IT solutions
* Work to ensure a continuous improvement approach and implementation of best practices
* Effectively document relevant tools and reports
* Work with software teams to ensure technology environment requirements are known and properly supported
* Create a supportive and rewarding working environment that aligns with our company culture and instills a sense of ownership, accountability, and technical excellence in your team
* Monitor efficiency of resource use and efficiency of delivered systems
* Regularly report progress, defining and reporting KPIs and key objective/result metrics
* Keep stakeholders informed on all activities affecting their individual goals and serve as a point of contact for work status
* Focus on long-term technology effectiveness, simplicity of solutions, and appropriate controls
Desired Experience:
* Bachelor's degree in a relevant field
* 5+ years' experience in a similar technical role
* A customer-focused mentality with the ability to develop and maintain relationships with stakeholders at all levels
* Fluency in Agile/Scrum methodologies
* Strong motivational and people skills, helping team members excel in a collaborative and open environment
* Excellent organization and time-management skills, with demonstrated ability to work in a dynamic and fast-paced enterprise-level environment
* Clear ability to run and manage processes efficiently, including change processes
* Able to deliver objectives assigned to you with a strong sense of urgency
* Adaptable and able to work in a heterogeneous IT environment
Technical Skills:
* Windows OS systems administration knowledge (Windows Server 2012 R2/2016/2019, Windows 10)
* Experience managing Windows domain environments at an advanced level (Active Directory, Group Policy, Certificate Service)
* Strong Azure, O365, and Exchange Online administration skills
* Endpoint Management Solution - SCCM
* Extensive experience working in a heavily virtualised environment (VMWare v6.5+)
* Previous experience administering and maintaining Storage Area Networks
* Basic SQL server administration
* Previous experience working with firewall, switch, or router administration (Palo Alto or Cisco Preferred)
* Good experience with application packaging and deployment
* Security Tools - Mimecast, Zscaler, BitDefender
* Mobile Device Management - Airwatch, InTune (MDM & MAM)
* Unified Communications - Cisco Webex, Microsoft Teams
* Experience setting up and maintaining desktop image deployment solutions
* Experience setting up and maintaining patch deployment solutions
* Demonstrable experience working with an identity & access management solution (such as OneLogin, Duo, Okta, ADFS)