ICT Services is currently seeking a Desktop Support Engineer, working on one of our customer sites in Sligo. This is a full-time position working onsite with our customer.
Requirements:
* 1-2 years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
* Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
* Ability to lift/move computer equipment weighing up to 50 lbs.
* Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
* Experience with Anti-spyware and Anti-virus software.
* Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
* Good written and oral communication skills with clients and management as well as people skills.
* Ability to work with deadlines and complete tasks on-time.
* Preferably with an associate degree in Electronics and CompTIA A+ Certification.
* Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
* Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch / Xenmobile / Mobile iron etc.).
* Basic understanding and troubleshooting for VDI, SCCM / LAnDesk / Altris, Skype for Business, OneDrive. Provide remote and desk side support services to end users.
* Basic understanding and troubleshooting of Apple devices and apps.
* Able to interact and work with customers at different levels.
* Self-driven and result-oriented.
Responsibilities:
* Troubleshoot PC-related problems either via phone, remote tools, or desk side support.
* Build, configure, and troubleshoot PC and laptop applications and hardware components.
* Facilitate a warranty repair with the relevant hardware vendor.
* Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
* Perform coordination of workstation asset recovery.
* Maintenance of workstation/workstation spare parts break/fix, upgrades, and new hires.
* Complete incidents and requests within SLA in a pressurized environment.
* Ensure tickets are updated on a daily basis.
* Support meeting room environment and video conferencing, as needed.
* Support printers, scanners, and other peripherals.
* Support mobile devices, such as iPads and iPhones.
* Support of Apple MAC devices.
* End-User Data backup and restoration, as needed.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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