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Base pay range
New opportunity for an experienced Team Leader to manage a team of Customer Service Executives for a leading FMCG supplier to the retail industry. This is a hybrid role based in the company's office in Dublin West.
Key Responsibilities
* Lead and manage a team of Customer Service Executives, ensuring alignment with KPIs and objectives
* Develop and implement strategies to maximize retailer engagement and retention
* Act as the main point of contact between team and external and internal stakeholders
* Oversee new retailer client on-boarding and plan store visits
* Analyze weekly store visit outcomes, team performance, and retailer performance
Experience/Requirements
* At least three years customer service experience in FMCG retail, leading a team
* Proactive, accountable, and strong in team support, with the ability to align daily tasks to long-term strategic goals.
* Excellent communication and stakeholder management skills, with a friendly and collaborative approach.
* Strong organizational and planning skills, with the ability to manage multiple priorities and execute KPIs.
* Proficient in digital tools, including Microsoft Office (PowerPoint, Excel), and able to handle complex problems in a fast-changing environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Retail
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