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Head of Talent Acquisition @ Aramark Ireland | Strategic Recruitment
This new & exciting hands-on role is pivotal in re-invigorating Avoca’s customer service experience across its cafés, food halls, restaurants & retail spaces whilst contributing to our growth agenda.
We are dedicated to fostering a culture of continuous learning and development.
We believe in empowering our frontline colleagues through innovative training programs and collaborative learning environments. Join our team and help us elevate our talent development initiatives to new heights. The successful candidate will be a key stakeholder in enhancing the learning experiences in Avoca of primarily Frontline colleagues. They’ll also play an integral part in supporting the career paths across Avoca’s 1,000 colleagues.
Key Role & Responsibilities
Training:
1. Learning Plan Development: Develop a learning plan that suits the needs of the business and our people and communicate the annual frontline Learning & Development plan to all stakeholders.
2. Program Delivery: Deliver training programs tailored to business needs and client expectations.
3. Onboarding Support: Facilitate an engaging ‘Warm Welcome to Avoca’ onboarding and induction process.
4. SOP Design: Collaborate with stakeholders to design and deliver Standard Operating Procedures (SOPs) ensuring adherence to hygiene and safety regulations.
5. Aramark Initiatives: Support the development and delivery of Aramark (parent company) learning and development initiatives.
6. Learning Excellence Centre: Establish a centre dedicated to learning and development excellence.
7. Compliance Training: Ensure 100% compliance with mandatory training, such as Health & Safety and Business Conduct Policy.
8. Dashboard Management: Create and manage monthly dashboards for tracking and reporting learning activities to senior leaders.
9. Interactive Content Creation: Develop engaging training materials, including graphics, animations, videos, and live demonstrations.
10. Effectiveness Evaluation: Use metrics and feedback to continually refine and enhance learning experiences.
Talent Development:
1. Development Programs: Collaborate with stakeholders to create and deliver development programs for continuous frontline colleague growth.
2. Apprenticeship Programs: Identify and coordinate external apprenticeship or accredited programs beneficial to Avoca, considering budget constraints, OR develop internal apprenticeship programs when external options are unavailable.
3. Program Coordination: Manage the participation of Avoca colleagues in relevant Aramark internal programs.
The ideal candidate:
1. Operational experience: 2 to 3 years’ experience creating and delivering training using blended methodology, including digital, virtual and in person, alongside strong operational experience in Hospitality / Retail is essential for this role.
2. Technical Skills: Proficiency with eLearning software (e.g., Articulate 360, Adobe Captivate), Learning Management Systems (LMS), and other training tools. Familiarity with data analytics to measure training effectiveness.
3. Soft Skills: Ability to engage and motivate learners.
4. Creativity and Innovation: A knack for creating engaging and interactive training content that caters to different learning styles and keeps learners engaged.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Training, Strategy/Planning, and Other
Industries
Retail and Hospitality
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