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Technology Operations Payments - Associate
Location: null, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0249b693e9c8
Job Views:
6
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
As a Merchant Services Technology Operations Payments Associate in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.
Job responsibilities:
* Document, track, and research merchant technology reported issues reported via monitoring platform or merchant/business partners.
* Research and resolve issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups, and other departments.
* Provide accurate problem identification, ticket documentation, and customer/vendor dialogue.
* Provide activity, progress, and status reports to management and keep management posted of any critical issues.
* Communicate with multiple stakeholders.
* Identify improvement scope in BAU operations tasks.
Required qualifications, capabilities and skills:
* BS/BA degree or equivalent experience; Basic knowledge of the payments industry.
* Working knowledge of operations incident management process.
* Strong analytical and problem resolution skills.
* Ability to identify problems, troubleshoot, and drive them to desired results following standard technical operation procedures.
* Experience in handling technical queries from both internal business and end customers.
* Minimum 3+ years’ experience in technical operations of any domain/business that involves multiple stakeholders/partners.
* Minimum 2+ years’ experience in incident management and operations procedures/processes and customer support.
* 3+ years of overall professional experience in a large-scale, time-sensitive, fast-paced, technical operations environment.
Preferred qualifications, capabilities and skills:
* ITIL and AWS Certified is a plus.
* Basic knowledge of payments technology is preferred.
* 1+ years of working experience in AWS technical support is preferred.
* Understanding of monitoring tools Netcool/Splunk is a plus.
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