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Front Office Receptionist/Guest Relations - March 2025
Client:
Sheen Falls Lodge
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e0f6f8ec9a57
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We are currently inviting applications for a front office professional with 4*/5* previous hotel experience and proven ability to join our team.
Responsibilities:
Dealing with all guest enquiries and needs; the accurate billing of guest accounts; the efficient handling of all correspondence; maintaining good communication with guests and both colleagues and management. The efficient check-in and out of all guests. The efficient taking of reservations on behalf of the Hotel.
Hours of Work: 8 hours per day: five days over seven to include weekends and bank-holidays.
Main Duties:
1. Punctually attend work with a high standard of personal appearance and uniform.
2. To be friendly, patient and courteous with guests always.
3. To ensure that all guests feel welcome on check-in and during their stay.
4. To ensure that the office is running smoothly throughout your shift.
5. Use initiative while carrying out your duties to provide the best possible product and service to our guests.
6. Work as a team member in a supportive and considerate manner toward your colleagues.
7. Ensure that you record what is required for the daily ‘Knowledge Report’ issued to all departments.
8. Relay any comments or queries to the Duty Manager and General Manager to minimize guest complaints.
9. Be familiar with fire safety regulations and procedures in the hotel.
10. Be aware of the security of the hotel always.
11. Attend to any reasonable requests made by Management.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.
Qualifications
As a member of the front office team, you will assist in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocating rooms and keys, answering the phone, and being the main point of contact for the guests. Knowledge and experience in the following areas are essential:
* 1-2 years previous hotel 4*/5* front office experience.
* Proven fluent English both oral and written (C1 minimum).
* Experience with Hotsoft and Tablepath is preferred but not essential.
* Share our passion for delivering the highest standard of customer service.
* Have excellent communication, procedures, and administration skills.
This is a full-time position which includes weekends and evening shifts.
Additional Information
The place:
Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious awards and accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.
Should you like to apply for this position please email your CV to [emailprotected].
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