Job Description
A dynamic and adaptable Caseworker is required to work between our Turas Nua Kilkenny office.
Monday-Friday 09:00-05:00 (on-site)
We are looking for candidates with strong customer service and administration experience.
You will need to drive as you will have to travel occasionally.
About Us
Turas Nua is a leading Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise.
Since 1980, we have been delivering services to Irish communities, providing intensive, targeted and personalised employment support services.
Purpose of Role
As a Caseworker, you will work with clients referred by the Department of Social Protection to IPNES.
You will manage a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised, planned support service to each client.
To help them gain sustainable employment, you will also provide one-to-one advice and support to guide their progress towards employment.
Key Responsibilities
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use our industry-leading assessment technology to identify the clients goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready.
* Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients.
* Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants.
* Maintain strong knowledge of the local labour market.
Requirements
* Leaving Certificate or equivalent.
* Minimum of three years experience of working in a customer focused, target driven environment.
* Strong IT skills/experience in the use of Microsoft Office and CRM systems.
* Must be comfortable with all aspects of remote working technology.
* Excellent administrative skills fast & accurate data entry skills.
Language Requirements:
Fluent written and spoken English.