Job Title:
Cloud Support Engineer
About the Role:
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.
Key Responsibilities:
* Learn and utilize cutting-edge cloud technologies.
* Apply advanced troubleshooting techniques to resolve complex customer issues.
* Collaborate with leading engineers worldwide to provide innovative solutions.
* Partner with Amazon Web Services teams to reproduce and resolve customer problems.
* Leverage your extensive customer support experience to provide feedback on improving our services.
* Drive customer communication during critical events.
* Develop projects that enhance support-related processes and customer technical support experience.
* Create tutorials, how-to videos, and technical articles for the developer community.
BASIC QUALIFICATIONS:
* Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto.
* Advanced experience with System Administration with Linux (RHEL/CentOS) including Microsoft Active Directory, and LDAP integration.
* Excellent knowledge of Hadoop architecture, administration, and support.
* Expert understanding of distributed computing principles and their application in the cloud.
PREFERRED QUALIFICATIONS:
* Expert experience in the Hadoop Ecosystem including Apache Spark and Presto.
* Expert experience in NoSQL.
* Expert experience with blockchain technologies like Ethereum.
* Expert experience in data Lake architecture and administration.
* Good understanding of distributed computing environments.
* Lead technical discussions on big data systems architecture and design.
* Strong analysis and troubleshooting skills and experience.
What We Offer:
We offer a competitive salary of $120,000 - $180,000 per year, based on experience.