Sanderson is collaborating with a dynamic life, pensions, and investment company to recruit a Customer Support Specialist for existing business.
This role focuses on developing broker relationships and delivering exceptional service, positioning the company as the provider of choice for pension products.
Responsibilities: Cultivate strong relationships with brokers by delivering exceptional service, positioning the company as the preferred provider for pension products.
Offer administrative support to the Sales Team as needed.
Provide outstanding customer service by addressing diverse and complex inquiries from brokers and policyholders.
Effectively manage and prioritize your workload to consistently meet deadlines.
Continuously update and enhance policies and procedures related to service delivery and administrative tasks.
Contribute ideas and insights towards the future development of our pension products.
Ensure all actions comply with the principles of Treating Customers Fairly and the Consumer Protection Code.
Maintain records in line with the company's policies and procedures.
Requirements: QFA Qualified or working towards it, with APA as a minimum.
Experience in processing and handling queries on all pension products.
Previous experience in a Customer Service role.
Ability to meet deadlines/SLAs and manage priorities.
Excellent communication and administration skills.
Strong problem-solving abilities.
For more information contact Elaine Liston in Sanderson on or apply online for more information.
Skills: Pensions QFA Insurance Administrator APA