Quality and Customer Support Specialist (Part Time)
Montreal, Canada
Description
Role and Responsibilities
Reporting to the Global Quality & Customer Support Manager, the Quality and Customer Support Specialist is responsible for the management, direction, and co-ordination of all quality and customer support activities in the country. Duties include but are not limited to:
Primary customer contact for all queries and issues, address and resolve their queries efficiently and effectively
Manage and record client non-compliances and feedback, and ensure closed loop corrective action
Ensure all QMS documents and forms are kept up to date and retained for reference
Collect, analyse, interpret and present Quality data
Review product quality, report and resolve any issues
Provide regular / periodic quality reports as required
Keep the company up to date on regulatory requirements and carry out duties to meet regulatory requirements as required
Document and update QMS policies and procedures
Perform routine internal audits; drive continuous improvement within the companies quality systems and procedures
Manage ad hoc projects, as required
Foster a culture of openness, compliance, innovation and best practice
Qualifications
Hold a relevant third level qualification in Quality or related area.
Have at least 3 years’ experience in compliance, assurance or auditing and customer liaison in quality related queries.
Experience establishing, implementing, and managing a document control system
Evidence of strong customer engagement skills
Excellent interpersonal skills, proven written and verbal communication skills
Strong team player with high level of personal initiative; able to prioritise and manage issues simultaneously
Excellent administrative and organisational skills including competency in MS Office
Bi-lingual English and French is a bonus
Hours: 20 - 25 hours a week. 20 hours at the office and 5 hours remote
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