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Responsibilities:
* Complete Food & Beverage Reservation bookings
* Concierge Services - Sound Local knowledge on attractions and services
* Provide a Warm Welcome to our guests on their arrival to Park Hotel Kenmare
* Introduce our Guests to the hotel facilities and services.
* Escort them to their room
* Accurate Cashiering and Billing duties
* Good Written communication completing with emails and letters
* Complete Voucher requests
* Listen and respond to guest queries and requests both in-person and by phone
* Provide accurate information about local attractions and services
* Communicate with Housekeeping and Maintenance to address any guest request.
* Follow the Park Hotel Kenmare 5 Star Best Practices along with Realis & Chateaux 5 Star guidelines
Benefits:
* Complimentary Healthy Meals on duty
* Uniforms
* Family & Friends discount rates
* A day off on the day after your birthday to celebrate properly
* Cycle to Work scheme
* Excellent Training and Personal development
* Potential to gain experience in other departments
Qualifications:
* Attention to detail and accuracy
* Planning and organizing
* Ability to multitask and prioritize
* Professional appearance and attitude
* Effective verbal and written communication skills
* Ability to handle stress and stay calm under pressure
* Decision making and judgment skills
* Ability to respond appropriately to diverse customers and guests
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