Responsibility
The Duty Manager (‘DM’) is responsible for the operation of Haddington House across all departments with specific, direct oversight for: the rooms team (two days per week); the F&B team (two days per week).
Core Skillset
* Third level hospitality degree, preferably from Shannon College of Hotel Management or TUD
* Proven track record in F&B, up to Managerial level, and rounded general hotel departmental experience
* Excellent communication and interpersonal skills and effective leadership qualities
* Ability to remain calm and in control during busy periods
* Maintain a professional image at all times through appearance and demeanour
* Proficient in the use of all Microsoft applications
* Adaptable to manage multitude scenarios across all departments
High Level Tasks
* Responsible for the management and continued progression of the front desk team, housekeeping team and maintenance team, two days per week
* Responsible for the management and leadership of the F&B services, across our Oliveto restaurant, Parlour rooms and Garden, two days per week
* Ensure complete adherence to HH procedures and policies and ensure all staff comply with same
* Work closely with the rooms team and F&B team to ensure strong communication throughout each day
* To support the front desk team with guest arrivals and guest check-outs
* To liaise with the housekeeping team regarding rooming requirements for the day/special guest requests/late check-out etc.
* Oversee the room allocation accordingly, working closely with the front desk team
* Liaise with Assistant GM in relation to any issues that may arise within the overall rooms team
* To lead service, hands-on approach, across our F&B offerings, particularly on days when our F&B Director and/or F&B Manager are off duty
* To support service, at key pinch points, when the F&B Director or F&B Manager are present but need ‘short bursts’ of assistance
* Liaise with the F&B Director in relation to any issues that may arise within the F&B team
* To work closely with maintenance and housekeeping to ensure all rooms and public spaces are maintained to the highest of standards
* To ensure hotel spaces are maintained in their best visual condition and safety checks are undertaken ref: fire/blockages
* To act as the bridge between all departments, especially when the Assistant GM is off site
* To engage with the wider HH teams in finding opportunities to ‘surprise and delight’ our guests whenever possible
* To anticipate guests needs and ensure that service is provided to surpass their expectations
Job Requirements
* Located in Haddington House in Dún Laoghaire
* Scheduled week is Mon-Sun
* Roster is four days on / three days off
* Working shift is 11am to 10pm (4 x 11 hour shifts, ie. 44 hours per week)
* Six month probation period
* Managerial dress style in line with brand direction (uniform tailored and provided)
Benefits
* Above market rate basic salary
* Tips from shifts when leading the F&B service
* Hotel culture around work/life balance—this is key to sustainable employment
* Complimentary staff food on each shift
* Training provided based on skillset levels and personal development goals
* Participation in company-wide wellness program
* Staff family discount on food in Oliveto
* Quality leadership team giving clear direction and encouraging progression
* Location by the sea enabling staff to swim, cycle, run and utilise hotel facilities to change in to uniform
Contact
Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.
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