Job Description
We are seeking a detail-oriented and dedicated Credit Controller to support our company's financial stability and foster strong customer relationships.
Key Responsibilities:
* Maintain and manage customer ledgers, recording debts, communications, queries, and resolutions.
* Ensure timely collection of outstanding payments and accurate debt recording.
* Negotiate and resolve outstanding debt cases with both internal and external stakeholders.
* Accurately update customer account details and maintain comprehensive case notes.
* Collaborate with internal teams to facilitate effective debt resolution.
* Handle payment disputes, working closely with collections and credit control teams.
* Perform cash allocation and account reconciliation as required.
Requirements:
* 1-2 years of experience in credit control or a similar financial role.
* Strong verbal, written, and negotiation skills.
* A commitment to excellent customer service.
* Comfortable handling incoming and outgoing customer calls.
* Ability to work within KPIs and cash collection targets.