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Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9b241b96b6dd
Job Views:
2
Posted:
22.04.2025
Expiry Date:
06.06.2025
Job Description:
Are you experienced in client service and have a can-do attitude? If so, we have the perfect opportunity for you! Join Morgan's Payments team as a Client Service Account Manager (Associate) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.
As a Client Service Account Manager (Associate) within Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.
Job responsibilities
1. Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
2. Becomes the Clients’ trusted adviser
3. Assists in developing and executing strategic Client plans
4. Promotes use of self-service tools to reduce number of Client enquiries
5. Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
6. Promotes sharing of experience and best practice across the Service team
7. Participates in and supports TS initiatives
8. Identifies opportunities for product development and enhancement
9. Develops internal partnerships (Sales, Operations, Product, WSS)
10. Identifies and escalates potential risk associated with Client activities
11. Records all Client interactions (calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
1. Excellent verbal and written communication skills in Spanish and English
2. Ability to work effectively under pressure whilst maintaining a professional manner
3. Dual-ability to work effectively as both a team player and alone
4. Demonstration of cultural sensitivity and awareness
5. Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
6. Ability to develop and mobilise internal networks and resources
7. Ability to effectively use and manage multiple systems
8. Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
1. Knowledge and understanding of Treasury Services products, processes and risk policies (nice to have)
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